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Date: Tuesday, 14/Feb/12, 3.57 PM | Message # 1 |
 Private
Group: Members
Posts: 6
Status: Offline
From: 22/Oct/09
 Hi Guys be carefull if you buy any bits from VANX they tend to get things wrong as they did with me, the other day, sent of for some nice door crome covers for my van , they didn,t arive, then i i gets a phone call from a mr smith from Kidderminster, saying i have your van handles, considering i live in plymouth, what they had done is put the parts in a box with the receit with my address on it then put mr smiths address on the box and it got sent to him, so i phoned them up vanx and they tryed to blame the royal mail for sending it to the wrong place , HELLO !  I had a right go at them, about it i told them they need to sort thier staff out, mind you it didn,t help that the guy i was speaking to was not English, came from some were they make curries and no thats not Birmingham, if you get my drift, so needless to say i wont be using them again  so be carefull with them , they just didn,t seem to care when i was on the phone to them, still blaming the Royal Mail O Really  Get a Grip VANX
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Date: Tuesday, 14/Feb/12, 6.49 PM | Message # 2 |
 Generalissimo
Group: Moderators
Posts: 2519
Status: Offline
From: 06/Sep/09
Hi Buster sorry to hear of your issue with Van x. I have the utmost regard for Van X & they are also willing to supply our club with discount. Sounds to me like a simple mistake of two orders placed in the wrong box's.
Did you get the name of the guy you spoke to if not I would certainly phone them back & ask for Reza he is the owner of Van X & explain what has hapenned, he is a very nice chap & will go out out of his wway to please his customers mention us & say Rob asked you to call him & im sure he will sort ouy your problem.
I will see him at BVF this year in July so if I have to ask him what happened for you then I will.
Rob.
Rob. [Secretary]
vwT4T5club@googlemail.com
____________________________________________________
T4 -------- X Pack -------- Blue Thunder AKA The Bat Mobile | |
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Date: Wednesday, 15/Feb/12, 2.24 PM | Message # 3 |
 Major general
Group: Members
Posts: 311
Status: Offline
From: 20/Feb/09
Have to agree with you Rob. I've never had an issue with Van -X. Hopefully just a genuine error.
Stewart & Joan
Living the Dream!!
http://stewnjo.blogspot.com | |
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Date: Wednesday, 15/Feb/12, 2.50 PM | Message # 4 |
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Webmaster
Group: Admin
Posts: 4789
Status: Offline
From: 27/Jan/09
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Likewise used them many times not sure im happy about the ref to the person you were talking about either? Van-X have a great reputation with in custom van parts and i will not allow a singular what honestly sounds like a genuine mistake to have any effect on a good company i am a member on just about every VW forum amd owner of this one and i honestly cant say ive heard any other such complaints i shall keep an eye out though and monitor thier performance in the meantime ........ We are all entitled to our opinion i am sure Reza and his staff will if they have not already done sort sort this out rapidly if you Pm your order nos or name & address one of us will happily contact them for you and get it sorted out
T4/T5 Club UK and its domains are currently up for sale due to severe illness of its owner, if you beleive you have what it takes to run it get in touch TODAY (note the community is NOT at risk and will continue in any situation) |
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